The Future of
Customer Experience
is Agentic.
Codento transforms customer experience with smart AI agents that automate routine inquiries across voice, text, and video. Our agents understand intent and execute tasks, freeing your human experts for high-value interactions that drive loyalty and revenue.
Your Challenges with Customer Engagement?
We would love to hear from you and help to solve your challenges! Wherever you are in your customer engagement journey, we have the expertise to make it a smooth experience.
- 🤔 Poor quality search results and recommendations?
- 🤔 Inefficient and manual customer service processes?Â
- 🤔 Abandoned shopping sessions from irrelevant results?Â
- 🤔 Lack of a unified view of customer?Â
We Envision a World Where Intelligent AI Agents Delight Your Customers at Every Step.
From initial discovery to post-purchase support, we enable seamless, personalized service through conversational voice, video, text, and touch, empowering your teams and differentiating your brand.
>> Boost agent and employee productivity
>> Modernize your chat and voice experiences
>> Maximize e-commerce revenues with personalization
>> Understand user intent with multimodal search
>> Boost agent and employee productivity
>> Modernize your chat and voice experiences
>> Maximize e-commerce revenues with personalization
>> Understand user intent with multimodal search
Get to Know Our Optimized Solutions with Customer Engagement
Contact Center Experiences
Reimagine customer service and contact center experiences by automating processes and augmenting your agents with Google’s out-of-the box Contact Center AI tools.
Conversational Product Search
Improve customer satisfaction by providing a frictionless and intuitive shopping experience, with AI-powered search, browse, recommendations and catalogue enrichment that help them quickly find the products they need. Learn how.
Book a meeting for further conversations and a demo on customer engagament:
Powered by Google Cloud
Google’s superior platform and pre-set tools
- Vertex AI Search & Conversation
- Contact Center AI (CCAI)
- Dialogflow CX & Agent Assist
- Gemini on Vertex AI
Why Google Cloud?
- Best-in-class conversational AI and NLP
- Natively integrated, powerful personalization capabilities
- Unmatched scalability for consumer-facing services
- Google-quality search for your producst
Customer Engagement Success Story: Hurtigruten
Hurtigruten, the iconic leader in Norwegian coastal voyages and adventure travel, sought to revolutionize its customer service experience by enhancing the efficiency and accuracy of its contact center.
Choose Your Next Step with Us
We would love to make you the hero in solving your immediate needs in customer engagement!
Wherever you are in your customer engagement journey, we have the expertise to make it a smooth experience.
- 🛠️ Book a strategy briefing (most popular)
- 🛠️ Book a discovery workshop
- 🛠️ Book a demo
- 🛠️ Ask our Google Cloud expert
- 🛠️ Implement an AI agent proof-of-concept
- 🛠️ Test an AI agent with your own data
Still not sure?
Trust what the experts say:
Reinvented Customer Engagement = Business Results
143%
better conversion rates with Google Cloud on calls to Contact Centers
Source:Â Google Cloud improving efficiency
Still not sure?
Trust what the experts say:
Reinvented Customer Engagement = Business Results
20%
growth achieved with Customer Insights and 360-degree view
Source: Customer Insights | Growth, Marketing & Sales | McKinsey & Company
Still not sure?
Trust what the experts say:
Reinvented Customer Engagement = Business Results
25%
of marketers rank Customer Lifetime Value among their top five marketing metrics
Source: What is Customer Lifetime Value (CLV), and How to Calculate It (gartner.com)
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