100 Customer Conversations Shaped Our New AI and Apps Service Offering

Author: Anthony Gyursanszky, CEO, Codento

Foreword

A few months back, in a manufacturing industry event: Codento just finished our keynote together with Google and our people started mingling among the audience. Our target was to agree on a follow-up discussions about how to utilize Artificial Intelligence (AI) and modern applications for their business.

The outcome of that mingling session was staggering. 50% of the people we talked with wanted to continue the dialogue with us after the event. The hit rate was not 10%, not 15%, but 50%.

We knew before already that AI will change everything, but with this, our confidence climbed to another level . Not because we believed in this, but because we realized that so many others did, too.

AI will change the way we serve customers and manufacture things, the way we diagnose and treat illnesses, the way we travel and commute, and the way we learn. AI is everywhere, and not surprisingly, it is also the most common topic that gets executives excited and interested in talking.

AI does not solve the use cases without application innovations. Applications integrate the algorithms to an existing operating environment, they provide required user interfaces, and they handle the orchestration in a more complex setup.

We address your industry- and role-specific needs with AI and application innovations

We at Codento have been working with AI and Apps for several years now. Some years back, we also sharpened our strategy to be the partner of choice in Finland for Google Cloud Platform-based solutions in the AI and applications innovation space.

During the past six months, we have been on a mission to workshop with as many organizations as possible about their needs and aspirations for AI and Apps. This mission has led us to more than a hundred discussions with dozens and dozens of people from the manufacturing industry to retail and healthcare to public services.

Based on these dialogues, we concluded that it is time for Codento to move from generic technology talks to more specific messages that speak the language of our customers.

Thus, we are thrilled to introduce our new service portfolio, shaped by those extensive conversations with various organizations’ business, operations, development, and technology experts.

Tailored precisely to address your industry and role-specific requirements, we now promise you more transparent customer foresight, smarter operations, and increased software intelligence – all built on a future-proof, next-generation foundation on Google Cloud.

These four solution areas will form the pillars of Codento’s future business. Here we go.

AI and Apps for Customer Foresight

As we engaged with sales, marketing and customer services officers we learned that the majority is stuck with limited visibility of customer understanding and of the impact their decisions and actions have on their bottom line. AI and Apps can change all this.

For example, with almost three out of four online shoppers expecting brands to understand their unique needs, the time of flying blind on marketing, sales, and customer service is over.

Codento’s Customer Foresight offering is your key to thriving in tomorrow’s markets.

Use data and Google’s innovative tech, trained on the world’s most enormous public datasets, to find the right opportunities, spot customers’ needs, discover new markets, and boost sales with more intelligent marketing.
Exceed your customers’ expectations by elevating your retention game with great experiences based on new technology. Keep customers returning by foreseeing their desires and giving them what they want when and how they want it – even before they realize their needs themselves.
Optimize Your Profits with precise data-driven decisions based on discovering your customers’ value with Google’s ready templates for calculating Customer Lifetime Value. With that, you can focus on the best customers, make products that sell, and set prices that work.

AI and Apps for Smart Operations

BCG has stated that 89% of industrial companies plan to implement AI in their production networks. As we have been discussing with the operations, logistics and supply chain directors, we have seen this to be true – the appetite is there.

Our renewed Smart Operations offering is your path to operational excellence and increased resilience. You should not leave this potential untapped in your organization.

By smart scheduling your operations, we will help streamline your factory, logistics, projects, and supply chain operations. With the help of Google’s extensive AI tools for manufacturing and logistics operations, you can deliver on time, within budget, and with superior efficiency.
Minimize risks related to disruptions, protect your reputation, and save resources, thereby boosting employee and customer satisfaction while cutting costs.
Stay one step ahead with the power of AI, transparent data, and analytics. Smart Operations keeps you in the know, enabling you to foresee and tackle disruptions before they even happen.

AI and Apps for Software Intelligence

For the product development executives of software companies, Codento offers tools and resources for unleashing innovation. The time to start benefiting from AI in software development is now.

Gartner predicts that 15% of new applications will be automatically generated by AI in the year 2027 – that is, without any interaction with a human. As a whopping 70% of the world’s generative AI startups already rely on Google Cloud’s AI capabilities, we want to help your development organization do the same.

Codento’s support for building an AI-driven software strategy will help you confidently chart your journey. You can rely on Google’s strong product vision and our expertise in harnessing the platform’s AI potential.
Supercharge your software development and accelerate your market entry with cutting-edge AI-powered development tools. With Codento’s experts, your teams can embrace state-of-the-art DevOps capabilities and Google’s cloud-native application architecture.
When your resources fall short, you can scale efficiently by complementing your development capacity with our AI and app experts. Whether it’s Minimum Viable Products, rapid scaling, or continuous operations, we’ve got your back.

Nextgen Foundation to enable AI and Apps

While the business teams are moving ahead with AI and App initiatives related to Customer Foresight, Smart Operations, and Software Intelligence IT functions are often bound to legacy IT and data architectures and application portfolios. This creates pressure for the IT departments to keep up with the pace.

All the above-mentioned comes down to having the proper foundation to build on, i.e., preparing your business for the innovations that AI and application technologies can bring. Moving to a modern cloud platform will allow you to harness the potential of AI and modern applications, but it is also a cost-cutting endeavor.BCG has studied companies that are forerunners in digital and concluded that they can save up to 30% on their IT costs when moving applications and infrastructure to the cloud.

Future-proof your architecture and operations with Google’s secure, compliant, and cost-efficient cloud platform that will scale to whatever comes next. Whether you choose a single cloud strategy or embrace multi-cloud environments, Codento has got you covered.
You can unleash the power and amplify the value of your data through real-time availability, sustainable management, and AI readiness. With Machine Learning Ops (MLOps), we streamline your organization’s scaling of AI usage.
We can also help modernize your dated application portfolio with cloud-native applications designed for scale, elasticity, resiliency, and flexibility.

Sharpened messages wing Codento’s entry to the Nordic market

With these four solution areas, we aim to discover the solutions to your business challenges quickly and efficiently. We break the barriers between business and technology with our offerings that speak the language of the target person. We are dedicated to consistently delivering solutions that meet your needs and learn and become even more efficient over time.

Simultaneously, we eagerly plan to launch Codento’s services and solutions to the Nordic market. Our goal is to guarantee that our customers across the Nordics can seize the endless benefits of Google’s cutting-edge AI and application technologies without missing a beat.

About the author:

Anthony Gyursanszky, CEO, joined Codento in late 2019 with more than 30 years of experience in the IT and software industry. Anthony has previously held management positions at F-Secure, SSH, Knowit / Endero, Microsoft Finland, Tellabs, Innofactor and Elisa. Hehas also served on the boards of software companies, including Arc Technology and Creanord. Anthony also works as a senior consultant for Value Mapping Services. His experience covers business management, product management, product development, software business, SaaS business, process management, and software development outsourcing. Anthony is also a certified Cloud Digital Leader.