Call Center AI | Revolutionize Customer Service with AI Solutions

Contact Center Experiences

Reimagine customer service and contact center experiences by automating processes and augmenting your agents with Google’s out-of-the box Contact Center AI tools.

Familiar Challenges?

Improving customer experience with quicker and more efficient customer service
Increasing sales conversion rates and saving costs
Using AI alongside the service desk team to provide best possible customer experience
Using AI to serve agents and customers in different languages

Our Solution and Customer Benefits

Fit-for-purpose tools for your Call Center agents and/or end-customers, based on Google Cloud’s newest AI innovations that will:

Boost your agents’ and employees’ productivity
Increase self-service rates
Modernize your chat & voice experiences
Enhance your teams’ customer insights & predictions

Our Unique Value

Fast time-to-value
Google Cloud Specialization on data analytics
Multiple industrial expertises (FSI, Retail, Telco, Service)

Our Contact Center References

Hurtigruten, the iconic leader in Norwegian coastal voyages and adventure travel, sought to revolutionize its customer service experience by enhancing the efficiency and accuracy of its contact center.

Google Cloud Capabilities

Contact Center AI tools
Call center integration

How to Get Started

Generative AI bots
Multi-lingual support
Summarize conversation transcripts and emails
Validation of internal data and sources