Contact Center Experiences

Reimagine customer service and contact center experiences by automating processes and augmenting your agents with Google’s out-of-the box Contact Center AI tools.

Familiar Challenges

Improving customer experience by providing a quicker and more efficient customer service experience
Increase your sales conversion rate and save cost
Use AI alongside your existing service desk team and provide the best possible customer experience
Using artificial intelligence to suggest relevant content to agents and customers in several different languages

Our Solution

Boost the productivity of agents and employees
Improve self-service rates
Modernize chat & voice infrastructure
Enhance insights & customer predictions

Our Unique Value

Fast time-to-value
Google Cloud Specialization on data analytics
Multiple industrial expertises (FSI, Retail, Telco, Service)

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Our Contact Center References

POP Bank: Banking services forerunner offers even better customer service with help from Codento and Google Cloud. Generative AI chatbot has made agents’ work faster and onboarding more efficient Global travel booking company

Google Cloud Capabilities

Contact Center AI tools
Call center integration

How to Get Started

Generative AI bots
Multi-lingual support
Summarize conversation transcripts and emails
Validation of internal data and sources