Customer Engagement
What do the experts say?
Reinvented Customer Engagement = Business Results
143%
better conversion rates with Google Cloud on calls to Contact Centers
Source: Google Cloud improving efficiency
What do the experts say?
Reinvented Customer Engagement = Business Results
20%
growth achieved with Customer Insights and 360-degree view
Source: Customer Insights | Growth, Marketing & Sales | McKinsey & Company
What do the experts say?
Reinvented Customer Engagement = Business Results
25%
of marketers rank Customer Lifetime Value among their top five marketing metrics
Source: What is Customer Lifetime Value (CLV), and How to Calculate It (gartner.com)
Get to Know Our Solutions for Customer Engagement
Contact Center Experiences
Reimagine customer service and contact center experiences by automating processes and augmenting your agents with Google’s out-of-the box Contact Center AI tools. Learn how.
Customer Insights and Predictions
Leverage any available data and advanced AI to gain real-time insights, predict customer behaviors, and optimize Customer Lifetime Value (CLV). Learn how.
Conversational Product Search
Improve customer satisfaction by providing a frictionless and intuitive shopping experience, with AI-powered search, browse, recommendations and catalogue enrichment that help them quickly find the products they need. Learn how.
Book a meeting for further conversations:
Customer Engagement Success Story: Hurtigruten
Hurtigruten, the iconic leader in Norwegian coastal voyages and adventure travel, sought to revolutionize its customer service experience by enhancing the efficiency and accuracy of its contact center.
Customer ENGAGEMENT
Why Codento?
Google’s superior platform and pre-set tools
Easy adoption and superior developer experience, faster time-to-value with templates for Retail AI, Looker analytics, BigQuery and Customer Lifetime Value and leading Generative AI tools for producing the right content.
Codento’s extensive experience
Ready templates for utilizing AI on different scenarios, leading Nordic Google Cloud Platform experts to customize any of your business scenarios, satisfied employees who serve satisfied clients with pioneer mindset, empathy, and perseverance, and ability to harness all your data sources to provide better insights and recommendations for action.
Questions on Customer Engagement?
We would love to hear from you and help to solve your challenges! Wherever you are in your customer engagement journey, we have the expertise to make it a smooth experience.
- How to find the right opportunities with AI? 🛠️
- How to exceed customer expectations with AI? 🏂
- How to optimize my profits with AI? ⛅
- How to start my AI journey in customer engagement? 🤔
